Privacy Policy

1. Introduction and Commitment

7spin Casino, operating under the domain https://7spin.cam ("7spin," "we," "us," or "our"), is committed to protecting the privacy and personal information of all users ("you," "your," or "User") who access our online gaming platform. This Privacy Policy explains how we collect, use, process, store, share, and protect your personal data in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and all relevant issuances of the National Privacy Commission ("NPC").

By registering an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of our services and refrain from creating an account.

As a PAGCOR-licensed online gaming operator in the Philippines, 7spin adheres to the highest standards of data protection and privacy. We implement robust technical, organizational, and security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. Your trust is paramount to our operations, and we are dedicated to maintaining transparency in all data processing activities.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012, 7spin Casino is the Data Controller responsible for the collection and processing of your personal information. Our Data Protection Officer ("DPO") oversees all data privacy matters and serves as your primary point of contact for privacy inquiries, complaints, and requests to exercise your data protection rights.

Data Controller: 7spin Casino
Business Address: Philippines
Data Protection Officer Email: [email protected]
Privacy Inquiries: [email protected]
General Support: [email protected]

Our DPO is responsible for ensuring compliance with the DPA, monitoring data processing activities, conducting privacy impact assessments, coordinating with the National Privacy Commission, and addressing all data subject requests and complaints. You may contact our DPO directly for any privacy-related concerns.

3. Information We Collect

3.1 Personal Information Collected During Registration

When you register for a 7spin account, we collect the following personal information:

• Identification Information: Full legal name, date of birth, gender, nationality, and place of birth
• Contact Information: Email address, mobile phone number, residential address (street, barangay, city/municipality, province, postal code)
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers
• Government-Issued Identification: Philippine passport, driver's license, national ID, voter's ID, or other valid government identification for age verification and KYC purposes

3.2 Financial Information

To process deposits and withdrawals, we collect:

• Payment method details (GCash account number, PayMaya account number, bank account information)
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment methods used
• Proof of payment method ownership (bank statements, screenshots of e-wallet accounts)
• Source of funds documentation for transactions exceeding regulatory thresholds

3.3 Usage and Technical Information

We automatically collect certain information when you access our platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Connection Information: IP address, geolocation data (country, region, city), internet service provider
• Usage Data: Pages visited, games played, session duration, click patterns, referring URLs, search queries
• Gaming Activity: Bets placed, game outcomes, wagering patterns, bonus usage, win/loss records
• Communication Records: Live chat transcripts, email correspondence, customer support tickets, phone call recordings (with consent)

3.4 Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver targeted content. For detailed information, please refer to Section 10 (Cookies and Tracking Technologies).

3.5 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions for transaction verification
• Identity verification services for KYC compliance
• Fraud prevention and security service providers
• Marketing partners and affiliate networks (only non-sensitive information)
• PAGCOR and regulatory authorities for compliance purposes

4. How We Use Your Information

7spin processes your personal information for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your 7spin account
• Verifying your identity and age (21+ requirement)
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, bonuses, and promotions
• Managing your account settings, preferences, and responsible gaming tools
• Communicating important account information, transaction confirmations, and service updates

4.2 Regulatory Compliance and Legal Obligations

• Complying with PAGCOR licensing requirements and gaming regulations
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Preventing money laundering, fraud, and terrorist financing (AML/CTF compliance)
• Reporting suspicious transactions to relevant authorities
• Responding to legal requests, court orders, and law enforcement inquiries
• Maintaining records for audit and regulatory inspection purposes

4.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, collusion, and cheating
• Monitoring for duplicate accounts and bonus abuse
• Protecting against unauthorized access, cyber attacks, and security breaches
• Verifying transaction authenticity and payment method ownership
• Investigating suspicious betting patterns and gaming behavior

4.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Conducting A/B testing and performance optimization
• Generating statistical reports and business intelligence insights
• Developing new features, games, and services based on user preferences
• Troubleshooting technical issues and system errors

4.5 Marketing and Communications

• Sending promotional offers, bonuses, and special deals (with your consent)
• Delivering personalized content and game recommendations
• Conducting surveys and market research
• Informing you about new games, features, and platform updates
• Managing loyalty programs and VIP benefits

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account communication preferences.

4.6 Responsible Gaming

• Implementing deposit limits, loss limits, and session time restrictions
• Processing self-exclusion requests and enforcing cooling-off periods
• Identifying potential problem gambling behavior patterns
• Providing access to responsible gaming resources and support

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, 7spin processes your personal information based on the following legal grounds:

5.1 Consent

By registering an account and accepting this Privacy Policy, you provide explicit consent for 7spin to collect and process your personal information for the purposes described herein. You have the right to withdraw consent at any time by closing your account, though this may result in termination of services.

5.2 Contractual Necessity

Processing of your personal data is necessary to perform our contractual obligations under the Terms and Conditions, including account creation, transaction processing, game provision, and customer support services.

5.3 Legal Obligation

We are legally required to process certain personal information to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other Philippine legal requirements governing online gaming operations.

5.4 Legitimate Interests

We process personal data based on our legitimate interests in preventing fraud, ensuring platform security, improving our services, and conducting business analytics, provided such interests are not overridden by your fundamental rights and freedoms.

6. Information Sharing and Disclosure

7spin does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients when necessary:

6.1 Service Providers and Processors

We engage trusted third-party service providers who process personal data on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions for transaction processing
• Identity Verification Services: KYC and AML compliance service providers
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms
• Marketing Platforms: Email service providers, SMS gateways, and analytics tools
• Game Providers: Third-party game developers and software suppliers

All service providers are bound by strict data processing agreements and are required to implement appropriate security measures to protect your information.

6.2 Regulatory Authorities

We share information with PAGCOR, the National Privacy Commission, and other government agencies when required by law or requested during regulatory inspections, investigations, or audits.

6.3 Law Enforcement and Legal Proceedings

We may disclose personal information when required by law, court order, subpoena, or legal process, or when necessary to protect our rights, property, or safety, or that of our users or the public.

6.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

6.5 Fraud Prevention Networks

We participate in fraud prevention databases and may share information about fraudulent users, duplicate accounts, and suspicious activities with other licensed gaming operators to protect the integrity of the industry.

7. Data Retention

7spin retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting obligations.

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 5 years after closure	PAGCOR regulation, AML compliance
Transaction Records	7 years from transaction date	Tax law, financial regulations
KYC Documents	5 years after account closure	Anti-money laundering requirements
Gaming Activity Logs	5 years from last activity	PAGCOR audit requirements
Marketing Consent	Until consent is withdrawn	Consent-based processing
Technical Logs	12 months	Security and fraud prevention

After the retention period expires, personal data will be securely deleted or anonymized to prevent identification. You may request earlier deletion of certain data by contacting our DPO, subject to legal and regulatory retention obligations.

8. Security Measures

7spin implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

8.1 Technical Security

• Encryption: All sensitive data is encrypted using industry-standard 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest
• Secure Authentication: Multi-factor authentication options, strong password requirements, and account lockout mechanisms
• Firewall Protection: Advanced firewall systems and intrusion detection/prevention systems
• Regular Security Audits: Penetration testing, vulnerability assessments, and third-party security audits
• Secure Data Centers: Data stored in ISO 27001 certified facilities with 24/7 monitoring

8.2 Organizational Security

• Access Controls: Strict role-based access controls limiting employee access to personal data on a need-to-know basis
• Employee Training: Mandatory data privacy and security training for all staff handling personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality and non-disclosure agreements
• Incident Response Plan: Documented procedures for detecting, responding to, and reporting data breaches
• Privacy Impact Assessments: Regular assessments of new processing activities and systems

8.3 Data Breach Notification

In the unlikely event of a personal data breach that is reasonably believed to give rise to a real risk of serious harm to you, 7spin will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach and will inform affected users promptly in accordance with NPC guidelines.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Be Informed

You have the right to be informed about the collection and processing of your personal data. This Privacy Policy serves as our primary means of providing such information.

9.2 Right to Access

You have the right to obtain confirmation of whether 7spin is processing your personal data and to access such data. You may request copies of your personal information by contacting our DPO.

9.3 Right to Object

You have the right to object to processing of your personal data based on legitimate interests, direct marketing purposes, or for scientific/historical research purposes. We will cease processing unless we demonstrate compelling legitimate grounds.

9.4 Right to Erasure or Blocking

You may request deletion or blocking of your personal data when: (1) it is no longer necessary for the purposes it was collected; (2) you withdraw consent and there is no other legal ground for processing; (3) you successfully exercise your right to object; (4) data has been unlawfully processed; or (5) deletion is required by law. This right is subject to legal retention obligations.

9.5 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You may update most information through your account settings or by contacting customer support.

9.6 Right to Data Portability

You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

9.7 Right to Suspend or Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to Damages

You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data, subject to applicable law.

9.9 Right to File a Complaint

You have the right to file a complaint with the National Privacy Commission if you believe your data protection rights have been violated. Contact details: National Privacy Commission, 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines; Email: [email protected]

9.10 How to Exercise Your Rights

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected] with:

• Clear identification of the right(s) you wish to exercise
• Proof of identity (copy of government-issued ID)
• Sufficient information to locate your personal data in our systems (account username, email address)
• Specific details about your request

We will respond to valid requests within fifteen (15) calendar days or as otherwise prescribed by the NPC.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They enable us to recognize your device, remember your preferences, analyze website traffic, and deliver personalized experiences.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, security, and access to secure areas. These cannot be disabled.
• Performance Cookies: Collect information about how you use our website to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences, settings, and choices to provide enhanced features.
• Analytics Cookies: Help us understand user behavior, traffic sources, and page performance through services like Google Analytics.
• Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness (used only with consent).

10.3 Cookie Management

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. You may also opt out of third-party advertising cookies through the Digital Advertising Alliance Philippines or similar opt-out mechanisms.

10.4 Other Tracking Technologies

We also use web beacons, pixel tags, and similar technologies in emails and on our website to track opens, clicks, and user engagement. These technologies work in conjunction with cookies to provide analytics and personalization.

11. Protection of Minors

7spin services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors under the age of 21.

If we discover that a minor has created an account or provided personal information, we will immediately close the account, delete all associated personal data, return any deposited funds, and void all transactions and winnings. Parents or guardians who believe their child has provided personal information to 7spin should immediately contact our DPO at [email protected].

We implement age verification mechanisms including validation of government-issued identification to prevent underage gambling. Any attempt to provide false age information or use another person's identity to circumvent age restrictions will result in permanent account closure and potential legal action.

12. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, we may transfer data to service providers located in other jurisdictions when necessary for service delivery.

All international data transfers are conducted in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03 (Security of Personal Data in Government). We ensure adequate protection through:

• Data processing agreements incorporating standard contractual clauses approved by the NPC
• Selection of service providers in jurisdictions deemed to have adequate data protection laws
• Implementation of supplementary security measures where necessary
• Obtaining your explicit consent when required by law

You have the right to request information about any international transfers of your personal data and the safeguards in place to protect such transfers.

13. Changes to This Policy

7spin reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. Any material changes will be communicated to you via email notification and/or prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Continued use of our services following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not agree with any modifications, you must discontinue use of our services and close your account.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact:

Data Protection Officer
7spin Casino
Email: [email protected]
Privacy Inquiries: [email protected]
General Support: [email protected] (24/7 Live Chat Available)

National Privacy Commission:
For complaints or concerns about our data processing practices, you may also contact:
National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila 1307
Email: [email protected]
Website: www.privacy.gov.ph

This Privacy Policy is governed by the laws of the Republic of the Philippines and complies with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission. This document forms an integral part of the 7spin Terms and Conditions.